Keeping Your Cool When Dealing with Difficult Patients
Title: Keeping Your Cool When Dealing with Difficult Patients
Author: Lisa Ord, LCSW, University of Utah Moran Eye Center
Keywords/Main Subjects: Mindful listening; Active listening; Non-verbals;
Brief Description: This patient support lecture focuses on diffusing difficult situations, listening properly and validating patients in order to improve the difficult situations clinicians face when interacting with patients.
Series: Moran Eye Center Resident Lectures