Moran CORE

Open source ophthalmology education for students, residents, fellows, healthcare workers, and clinicians. Produced by the Moran Eye Center in partnership with the Eccles Library

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Keeping Your Cool When Dealing with Difficult Patients


Title:  Keeping Your Cool When Dealing with Difficult Patients
Author:  Lisa Ord, LCSW, University of Utah Moran Eye Center
Date:  5/12/2017
Keywords/Main Subjects: Mindful listening; Active listening; Non-verbals;
Diagnosis: None
Brief Description: This patient support lecture focuses on diffusing difficult situations, listening properly and validating patients in order to improve the difficult situations clinicians face when interacting with patients.
Format: video
Series: Moran Eye Center Resident Lectures
Identifier: Moran_CORE_23714
Copyright statement: Copyright 2017. Please see terms of use page for more information.